I lead design on this project, working with product managers and developers. I had some assistance brainstorming and solving a few UI problems from another product designer
on our team.
September — November 2019
The in-treatment experience for the Candid mobile app.Why?
Customers had missing or inaccurate aligner change reminders, a lack of tools to understand if their treatment was on track, and a lack of support in triaging issues. In many cases, customers turned to our support team to fill these gaps, resulting in additional support costs and frustrated customers.